During The Interview
Like an in-person interview, always have a notes document and a resume or application to refer to. This can help you remember what happened during the interview and give you something to refer to in case you forget anything.
Having a resume to refer to can be useful in case you want more clarification on something you noticed on the resume.
Introduce the company
One key thing to do during the interview is to introduce the interviewers and the company, as well as describe the company culture. Be sure to mention how your company has adapted to the COVID-19 pandemic and what the company’s values are.
Hearing about the company’s culture during the interview can help the interviewee decide what attributes or personality traits make them a good fit for the company. This is not necessarily something that can be researched about your company online, so be sure to include fun details like what your favourite part of working for the company is.
Master nonverbal communication
During a video interview, nonverbal communication is important. Nod to show that you are listening and smile to seem friendly and put the interviewee at ease. To help you pay attention to what the interviewee has said, you can take notes – just be sure to mute yourself when typing so you do not distract anyone with the typing sounds.
You will also want to make sure you actually look at the webcam when engaging with the interviewee. While it can be tempting to look at the screen, looking at the webcam instead can make the interview feel more personal like you are making eye contact with the interviewee. You can put googly eyes by your webcam to remind yourself where to look as well.
It can be very tempting to open up a new tab and work on something else during the interview. Try to fight the urge to do this and focus on taking notes instead. Taking notes on the interview can help you process what the interviewee is saying, and make you stay focused and present during the interview.
Another thing to remember is to mute yourself when you are listening, and the interviewee is speaking. This is especially important if you are typing notes, because the typing sounds can be a huge distraction for the interviewee. Preferably, you should write out your notes on a piece of paper to prevent distractions.
Blame it on the technology
If you do miss something because you did not pay attention for a few seconds, you can always ask the interviewee to repeat what they said then blame it on a bad connection. This is one of the perks of remote interviews!
End the interview on a strong note
To end the interview, clearly communicate the next steps in the hiring process. Let the interviewee know when they should expect to hear back from you, and whether you will be emailing or calling.
As always, remember to ask if the interviewee has any questions for you. You can also ask if there are any questions that they wish you had asked because often interviewees will have prepared for a question that you had not even thought of asking.
Thank the interviewee for their time. You are representing the company, so you should present yourself in a positive way so that interviewees leave with a positive view of the company as well.
Be patient and empathetic
One last thing to keep in mind throughout the interview is that the world can be very uncertain and stressful right now. During these uncertain times, remember to be empathetic towards potential employees. Show understanding, compassion, and kindness, which can include being clear about your expectations so that potential employees are not misled.
If any technical issues happen, be patient, calm, and understanding. After all, you would have scheduled extra time to account for these issues in the first place.