Project Description

A GLOWBAL MOVEMENT

CREATING COMPREHENSIVE AND PREVENTATIVE PEOPLE PRACTICES

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H is for Human

With over 8 local restaurants and cafes, Glowbal Restaurant Group flourishes as a renowned brand for fine dining and corporate celebrations. Glowbal took a big step in ensuring it’s people are well protected in their place of work through our creation and publishing of a new and modernized employee handbook with important policies and practices such as:

  • Incident Reporting Procedures

  • Prevention of Harassment from Non-Employees

  • Conflict Resolution & Complaint Procedures

Company Summary

Glowbal Restaurant Group, headquartered in the misty Gastown of Vancouver, has made its name through focusing on immersing guests in a lively, fresh and vibrant dining experience. With impressive wine and cocktail lists that are ever changing, Glowbal Restaurant Group celebrates some of the most inventive cuisines of the Pacific Northwest. As a powerhouse for creating new concepts, Glowbal Restaurant Group has thrived under the leadership of Emad Yacoub, a local restaurateur and entrepreneur.

The flagship restaurant, Glowbal in Telus Garden, is renowned for their modern and luxurious decor with 400 seats and a huge semi-closed patio which transforms into a vibrant night lounge with live music. This location has welcomed countless corporate events with the sprawling 17,000 sqft of space over two levels. This multi-purpose venue has hosted countless private events, forums, government meetings, and corporate gatherings. The ambiance in this restaurant draws guests from all over the world in planning and celebrating exciting life events such as engagements, weddings, rehearsal dinners and anniversaries. Glowbal is a destination meal for a myriad of luxury tourists and high end cruise clientele.

Deliverables

We had the pleasure of managing talent alongside incredible Sr. Leaders, Executive Chefs, General Managers and Restaurant Managers. We worked together collaboratively to ensure we have the right people in the right roles moving the organization forward with commitment to values for safety, fairness, quality and timeliness. Other areas we engineered and implemented include:

  • Performance Management Program

  • Onboarding & New Hire Orientation

  • Training Refinement & Progressive Discipline

Talent Management
Employee Retention
Compensation Planning
Occupational Health & Safety

Results

Glowbal Restaurant Group continues to operate successfully with the people foundation we have established and they continue to expand in the Vancouver region, hiring countless positions each year to support hospitality staff from across the world to learn about service, culinary arts, management and restaurant operations. Glowbal led the movement for many other local restaurants and hospitality groups in adhering to the needs of today’s employees as a top priority for operations.

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